Privacy Policy

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Last Updated: January 23, 2026

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Introduction

Lark Technologies, Inc. (collectively referred to herein as “Lark”, “we”, “our” or “us”), provides this Privacy Policy to describe how we process information about visitors and any other individual or entity (“User(s)”, “you”, or “your”) who visit our Sites and use our Services (as defined below). This Privacy Policy applies to data collection by Lark and shall apply to your use of the website, lark.com, and other Lark-related sites (each, a “Site” and collectively, the “Sites”), as well as web and mobile applications, software, communications, capabilities and services (collectively with Sites, the “Services”) offered by Lark, but excluding services that state that they are offered under a different privacy policy.  Undefined capitalized terms used in this Privacy Policy will have the meanings set forth in our Terms and Conditions or in the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), as specified below.  

This Privacy Policy explains: (1) what information we collect; (2) how we use that information; (3) when we may disclose it; (4) the choices we offer, including how to access and update certain information about you; and (5) and the measures we take to secure information about you. Specifically, our Privacy Policy covers the following topics:

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Table Of Contents

• When This Privacy Policy Applies
• Information We Collect
• The Technologies We Use for Automatic Data Collection
• How We Use the Information Collected
• When We Disclose Information
• Your Failure to Provide Information
• Our Retention of Your Information
• Your Choices and Accessing, Updating or Deleting Your Information
• Your Rights with Respect to Information About You
• Additional Information and Privacy Rights Specific to California Residents
• Changing or Deleting Your Information; Additional Disclosures
• Your Ad Choices
• Third Party Links
• International Transfers
• How We Protect Information About You
• Children
• HIPAA Notice of Privacy Practices
• Changes to this Privacy Policy
• How to Contact Us

Please familiarize yourself with our privacy practices and let us know if you have any questions. By using the Services, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, you may not use or otherwise access the Services.

When This Privacy Policy Applies

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This Privacy Policy applies to all of the Services offered by Lark and its affiliates, including some Lark Partners, and Services offered on other sites, but excludes services that have separate privacy policies that do not incorporate this Privacy Policy. The Privacy Policy also applies to information about you that we collect offline, such as at webinars, events, or conferences.

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Lark enters into business relationships with business partners including: health plans or health insurers, including, without limitation, employer-sponsored and government sponsored health plans ("Health Plans"), pharmacy benefits managers (“PBMs”), healthcare providers and/or networks of healthcare providers (“Providers”), and companies, such as third party administrators, employers, and service providers, that contract with Health Plans, PBMs, Providers, and/or Lark ("Contractors") to make Lark’s products and services available to Users who are patients of such Providers or enrollees, members, employees, or participants of such Health Plans, PBMs, or Contractors.  Lark’s business partners such as Providers, Health Plans, PBMs, and Contractors are collectively referred to in this Privacy Policy as “Lark Partners”. This Privacy Policy does not apply where we act as a “business associate” or “service provider” to Lark Partners. Lark does not control how Lark Partners use the information that Lark processes on their behalf, and you should consult with the applicable Lark Partner to understand how they use the information they receive from Lark.

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This Privacy Policy does not apply to services offered by other companies or individuals, including products or sites that may be displayed to you, or other sites linked from our Services. Our Privacy Policy does not cover the information practices of other companies and organizations who advertise our Services.

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Information We Collect  

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We collect information about you for various purposes, including to provide better services to all our Users.  We collect information about you in the following ways:

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Information You Give to Us

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• Website

You may choose to provide us with information, including your name, organization name, title, address, phone number, and email address by completing forms on our Site, such as when you request information about our Services, for User support, or to register for a program.

The Services offer interactive and social features that permit you to submit content and communicate with us. You may provide information to us when you post information in these interactive and social features. Please note that your postings in these social and community forums of the Services may be publicly accessible or accessible to other Users.

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• Mobile Application

In some cases, certain information is required when creating an account to use our Services on the mobile application, such as your name, email address and password.

In addition, in order to improve your experience with the Services, you may choose to provide additional information such as your gender, birth date, ethnicity, weight, height, insurance provider, physical activity, weight loss medication, eating habits, health goals, diet preferences, sleep tracking data, and other health information, such as heart rate, blood pressure, and glucose level. Additional information may be collected if you allow Lark to collect data using Apple HealthKit, Samsung Health, Google Health Connect on your mobile device.

You may also have the ability to link health monitoring devices or wearables (for example, a weight scale, activity tracker, glucometer, or blood pressure monitor) to your account, in which case we will collect your device information, information about your use of that device, and information you choose to share via that device. For example, if you utilize a wearable to track your physical activity levels, and link that device to your Lark account, we may obtain information about the type and amount of physical activity you have engaged in. We are not responsible for the collection and use of your information by third-party device providers or operators. However, once they share your device information with us, we will treat it in accordance with this Privacy Policy.

Lark provides real-time chat-based digital coaching and health-related education to our Users via our mobile application.  We collect information via your interactions with the digital coach, such as physical activity, eating habits, mood, and weight, in order to help you set and track your progress toward achieving health-related goals.

In connection with the use of the Services, your mobile device may collect certain data points like activity and sleep habits. When your device syncs with Lark’s application, certain data recorded on your device is transferred from your device to our servers.

You may also provide us with information about yourself when you report a problem or have a question about our Services.

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• Communications with a Live Coach

Certain Lark programs may allow you to contact a live wellness coach who may be available to communicate with you in order to help you achieve your health and wellness goals. If you contact a wellness coach, we collect information about such use in accordance with this Privacy Policy, including information regarding your health goals and other information submitted by you for the purpose of using our Services. Communications with a live wellness coach may be offered via online meeting platforms such as Google Meet, which require Users to access a link via email or create an account with such third-party site. Users who do not have access to such online sites or do not wish to access such sites, can call into the meeting via telephone.

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Information We Obtain from Your Use of Our Services

We collect certain information automatically, such as your operating system version, browser type, and internet service provider. We also collect information about Users’ interactions with the Services, such as a User creating or logging into their account, or opening or interacting with the Services on their mobile device. When you use our Services, we automatically collect and store certain information in service logs and sometimes in our databases. This includes details of how you used our Services, internet protocol address, and may include cookies that uniquely identify your browser, and the referring web page and pages visited. We may also collect and process information about your location. The information we collect automatically may or may not include information that identifies you, but we may maintain it or associate it with information that we collect in other ways or receive from third parties.

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• Location Data

Lark may collect information about your general location and, with your permission, your precise GPS location when you use our Services. Some features within our application may only function upon confirmation of your location, and therefore such features will not be available if you choose not to provide your location data to us. Please configure your mobile device and web browser to review or revoke location access permission.

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• Device ID

When using our Services, we or our service provider may collect your unique device ID. We may use such information in accordance with this Privacy Policy, such as for internal purposes and to provide you a better experience, such as to troubleshoot application problems you may experience. We may associate device ID with other information about you.

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Summary of Information Collected

Below is a list of the types of information we collect:

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We obtain the categories of information listed above from the following categories of sources:

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• Directly from our Users or other parties associated with our Users (such as their employer or health insurance company). For example, name, email address, and other information that helps us communicate with Users so that we can invite Users to participate in our Services or determine a User’s eligibility for particular benefits.
• Indirectly from our Users. For example, through information we collect from our Users in the course of providing Services to them via our mobile application or automatically through cookies and other tracking technologies.
• When you engage with our content on or through social media services or other third-party platforms, plug-ins, integrations or applications, you may allow us to have access to certain information in your profile on those services, platforms, plug-ins, integrations or applications. For a description of how social media services and other third-party platforms, plug-ins, integrations or applications handle your information, please refer to their respective privacy policies and terms of use, which may permit you to modify your privacy settings.
• From other unaffiliated parties, such as those that assist us in providing certain transactions and services.
• From our clients, including health plans and provider institutions through which we make the Services available to our Users.

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The Technologies We Use for Automatic Data Collection

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We and our partners use various technologies to collect and store information when you access our Services, such as information about your browser or device.  The cookies and similar technologies that we may use for automatic data collection may include:

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1. Cookies. A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our services. Unless you have adjusted your browser setting so that it will refuse cookies or otherwise exercised opt-out options made available to you, our system will issue cookies when you direct your browser to our Services.

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2. Web Beacons. The Services or our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags and single-pixel gifs) that permit us, for example, to count Users who have visited those pages or opened an e-mail and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

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3. Website Logging Tools. Clickstream data is information collected via website logging tools by our computers when you request web pages from the Sites. Clickstream data may include information such as the page served, the time spent viewing the page, source of the request, type of browser making the request, the preceding page viewed and similar information. Clickstream data permits us to analyze how visitors arrive at the Sites, what type of content is popular, what type of visitors are interested in particular types of content on the Sites.

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4. Mobile Device Identifiers and SDKs. A mobile SDK is the mobile app version of a web beacon (see “Web Beacons” above). The SDK is a bit of computer code that app developers can include in their apps to enable ads to be shown, data to be collected, and related services or analytics to be performed.

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5. Additional Technologies: Network Advertisers and other Advertising.

Third party companies that manage and deliver advertisements to websites and applications are commonly referred to as “network advertisers.” A permitted network advertiser may use cookies, web beacons or similar technologies to collect information about your interaction with the Services or to tailor certain advertisements and content delivered within the Services or on other websites within such network advertiser’s ad network. These companies may also use non-cookie technologies to recognize your computer or device and/or to collect and record information about your web activity including your activities on or off of the Services. These third-party technologies are governed by separate privacy policies maintained by those third parties. For more information about third party network advertising industry practices and your options to opt-out of such ad networks’ and services’ advertising practices, see the “Your Ad Choices” section of this Privacy Policy below.

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HOW WE USE THE INFORMATION COLLECTED

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In addition to the purposes described in this Privacy Policy, we and third-party vendors acting on our behalf, may use the information that we collect through our Services for a variety of purposes, including:

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1. To present, operate or improve the Services, including data analysis and testing;
2. To inform you about Services and products available from Lark;
3. To contact you for the purpose of rendering the Services (such as wellness coaching) and improving User outcomes related to the same;
4. To authorize access to our Services;
5. To provide, maintain, administer or expand the Services, perform business analysis, or for other internal purposes to support, improve or enhance our business, the Services, and other products and services we offer;
6. To offer and administer programs, including for payment processing;
7. To personalize the Services to your goals and customize or tailor your experience of the Services, which may include sending customized messages;
8. To communicate about, and administer your participation in, special programs, surveys, voting polls, contests, online campaigns, online programs, promotions, and to deliver pertinent emails and features;
9. To secure our Services, including to authenticate Users;
10. To use statistical information that we collect in any way permitted by law, including from third parties;
11. To respond to and support Users regarding their use of the Services;
12. To comply with all applicable legal requirements and protect our Users;
13. To investigate and enforce our Terms and Conditions and other Lark policies including possible violations, fraud, and/or attempts to harm our Users;
14. To resolve disputes;
15. To otherwise fulfill the purpose for which the information was provided; and
16. To process job applications or inquiries about jobs with Lark.

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We use Google Health Connect, Samsung Health, and Apple Health Kit data (heart rate, blood glucose, blood pressure, body measurements, physical activity, and location data), and similar data collected from devices and activity trackers that you choose to connect to our Services, to assist with coaching our members so that they can maintain a healthy lifestyle. Lark may also collect data from third party sources (such as publicly available data) and combine this with other data that Lark maintains. We process such combined data consistent with this Privacy Policy, including for purposes of learning more about social determinants of health in a particular region.

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Except where prohibited by law, and only to the extent permitted by Lark’s agreements with applicable Lark Partners, we may also use your information in connection with any other services we make available to you.

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If you authorize us to send you text messages, we will not sell or disclose that consent to third parties for their own promotional or marketing texting purposes. Furthermore, we do not sell or disclose your mobile phone number to third parties for their own marketing purposes, except as directed by you.

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When We Disclose Information

We may disclose your information at your direction or in the following circumstances:

Disclosures to Lark Vendors.  Lark, and vendors acting on our behalf, may disclose information about you to vendors acting on our behalf, for the purpose of providing the Services and related services to you or other Users, including, without limitation, determining eligibility, registering you to use the Services (i.e. authenticating your identity), logging you into the Services, providing you with information you have requested through the Services or related services, connecting you with resources and other benefits, filing of medical claims, shipping devices to you (such as weight scales), scheduling coaching appointments, and for Lark Partners’ administration of benefits.

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Disclosures to Lark Partners.  Lark, and vendors acting on our behalf, may disclose information about you to Lark Partners. This may include information about your use of the Services, and health information such as your engagement with the Services and progress made. Disclosures to Lark Partners are necessary to provide the Services, as Lark Partners enable Lark’s provision of the Services to you without charge. Lark Partners will process information about you in accordance with their own privacy policies. While Lark Partners control how they use information about you, such uses may include administering and determining available benefits.

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Security and Compliance with Law.  Information about you and the contents of your communications through the Services may be disclosed to unaffiliated parties as required by law, such as to comply with a subpoena or similar legal process, or when we reasonably believe disclosure is necessary to protect our rights (including to enforce our Terms and Conditions), protect your safety or the safety of others, investigate fraud, report improper or unlawful activity, or respond to a government request.

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Sale, Merger or Similar Business Transaction.  We may disclose the information we collect in connection with any proposed or actual merger, reorganization, a sale of some or all our assets, a financing or acquisition of all or a portion of our business by another company, or to a receiver, trustee or successor in interest in bankruptcy, in which case such company may continue to process your information as set forth in this Privacy Policy (except where prohibited by law) or otherwise as permitted by law.

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Non-Personal and Aggregate Site and Services Use Information. Lark may compile and disclose information in an aggregated form (i.e., in a manner that would not personally identify you) or in de-identified form so that it cannot reasonably be used to identify an individual (“De-Identified Information”). We may use and disclose such De-Identified Information for any reason, including disclosing such De-Identified Information publicly and to third parties, for example, in public reports about exercise and activity, for Lark Program certification purposes, or to Lark Partners under agreement with us. Lark may also disclose De-Identified Information for general research purposes and in research collaborations with third parties, such as universities, hospitals or other laboratories to determine the prevalence of particular conditions among Users. Lark may also use De-Identified Information for commercial collaborations with private companies for purposes such as product design or enhancement of Services.

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Advertising and Analytics. We may disclose or make available some of your information to advertising and analytics partners to serve advertisements on our behalf across the Internet and to provide analytics services. These entities may use cookies or other tracking technologies to allow us to, among other things, track and analyze data, determine the popularity of certain content, deliver advertising and content targeted to your interests, and better understand your online activity. For more information about how to manage having your web browsing information used for advertising purposes, please see the “Your Ad Choices” section below.

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Uses and Disclosures Permitted by Law, Including for Health Care Operations, Public Health, and Research.  To the extent not prohibited by law or precluded by Lark’s agreements with the applicable Lark Partner, Lark, and any third party vendors acting on Lark’s behalf, may use and disclose information about you: (a) as required or permitted by law, including, where applicable, HIPAA, which may include disclosures to the applicable Lark Partner; (b) for Research purposes; (c) for purposes of Health Care Operations of the applicable Lark Partner; and (d) for Public Health, as each is defined and in accordance with HIPAA.

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Third-Party AI Vendor. In connection with certain Lark programs, Lark may use third-party AI vendors that power specific modules in the Lark mobile application. Lark’s contracts with such vendors obligates these vendors to process the information made available to them by Lark solely to provide services to Lark, except as required by applicable law. The information available to such vendors can include your age, gender, dietary restrictions, GLP-1 medication status, primary health goals, meal preferences, and previously logged meals for purposes of providing calorie and nutritional information as well as healthy eating and activity coaching. Please note that, if applicable, you will be prompted not to share your name, contact information, medical information, or any other identifiable information within the Lark mobile application modules that are powered by a third-party AI vendor. By using such modules, you agree not to provide identifiable information in such modules.

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Your Failure to Provide Information

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Your provision of information is required in order to use certain parts of our Services and our programs. If you fail to provide such information to us, you may not be able to access and use our Services and/or our programs, or parts of our Services and/or our programs.

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Our Retention of Your Information

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We may retain information about you for a period of time consistent with the original purpose for collection. For example, we keep information about you for no longer than reasonably necessary for your use of our programs and Services and for a reasonable period afterward. We may retain information about you even after your business relationship with us ends, if reasonably necessary to comply with our legal obligations (including law enforcement requests), meet regulatory requirements, resolve disputes, maintain security, prevent fraud and abuse, enforce our Terms and Conditions, in copies made for backup and business continuity purposes, or to fulfill your request to “unsubscribe” from further messages from us. We may also retain De-Identified Information after your account has been closed.

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Your Choices and Accessing, Updating, or Deleting Your Information

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Subject to applicable law, you may request to access, update, correct, or delete the information we maintain about you by contacting us at privacy@lark.com.

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Your Rights With Respect to Information About You

Depending on where you live (such as residents of California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia), you may have additional rights with respect to your information. Depending on your jurisdiction, you may request that we:

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• Inform you about the categories of personal information we collect or disclose about you; the categories of sources of such information; the business or commercial purpose for collecting your personal information; and the categories of unaffiliated parties with whom we disclose personal information.
• Provide you with access to and/or a copy of certain personal information we hold about you.
• Correct or update personal information we hold about you.
• Delete certain personal information we have about you.
• Opt you out of the processing of your personal information for purposes of profiling in furtherance of decisions that produce legal or similarly significant effects, if applicable.
• Revoke your consent for the processing of your information.

You may be able to designate an authorized agent to make certain requests on your behalf in certain locations (like California). For an authorized agent to be verified, you must provide the authorized agent with signed, written permission to make such requests or a power of attorney. We may also follow up with you to verify your identity before processing the authorized agent’s request as permitted by applicable law.

Please note that certain information may be exempt from such requests under applicable law. For example, we may retain certain information for legal compliance and to secure the Services. We may need certain information to provide the Services to you; if you ask us to delete it, you may no longer be able to use the Services.

You also have the right to not be discriminated against (as provided for in applicable law) for exercising your rights.

If you would like information regarding your rights under applicable law or would like to   exercise any of them, please email us at privacy@lark.com or call us at 650-381-9225. To protect your privacy and security, and as authorized under applicable law, we take steps to verify your identity and requests before granting such requests. If we are unable to verify your identity, we may be unable to respond to your requests.

Depending on applicable law, you may have the right to appeal our decision to deny your request, if applicable. We will provide information about how to exercise that right in our response denying the request. 

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You may also have the right to opt out of sales of your “personal information” or “personal data” (as defined in applicable law), or the processing of such information for targeted advertising. To opt out of targeted advertising, please visit Your Privacy Choices. You may also broadcast your opt-out request through a legally recognized opt-out preference signal, such as the Global Privacy Control (on the browsers and/or browser extensions that support such a signal). Any opt-out preferences you have exercised through these methods will only apply to the specific device/browser on which you made them.

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If you are a California resident, for more information about your privacy rights, please see the section below entitled “Additional Information and Privacy Rights Specific to California Residents”.

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Residents of Minnesota, Oregon, and Rhode Island also have the right to request a list of “third parties” (as that term is defined under applicable law) to whom we have disclosed your personal information.

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